You just upgraded your computer’s memory and the system won’t boot. The first thing you should try is a BIOS update. The system BIOS, which stands for basic input/output system, loads the Operating System, controls  devices and holds configuration details. The BIOS is designed for the specific system when it was built and can require BIOS updates to fix issues that were not relevant when the system was released. One such issue is the addressing of certain builds and sizes of RAM. For example, a system that was released prior to 2GB modules being released does not have the knowhow or the capability of reading such module. For this reason, the motherboard and system manufacturers release updates to fix memory and other known system issues.

One current known issue is with motherboards that have Intel 4 series chipsets. These systems were originally released before certain builds of memory were released, and thus are not able to recognize them once installed. In order to fix this issue you will need to visit the support site for the PC or motherboard manufacturer and download the latest BIOS version. If you are unsure of which chipset your motherboard has you can search the model through the EDGE Tech Corp Memory Configurator and retrieve that information.

If you have just installed new memory and your system won’t boot, please reinstall the old memory and download the latest BIOS version from the manufacturers support site. If you still have trouble with your install contact Customer Support for additional troubleshooting.